Return Policy for mavamed Online Store
At mavamed, we are committed to providing you with a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to ensure a smooth process.
1. Eligibility of returns:
You can return eligible items within 30 days from the date of purchase.
To be eligible for a return, items must be unused, in their original packaging and in the same condition that they were received.
2. Items that cannot be returned:
Certain items, such as gift cards, personalized or custom products, and final settlement items, cannot be returned.
3. How to make a return:
To make a return, please contact our customer service at [contact@mavamed.com] and indicate your order number, the items you wish to return and the reason for the return.
Our customer service will guide you through the return process and provide you with a return authorization.
4. Shipping costs:
Return costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
5. Reimbursement procedure:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the credit will automatically be applied to your original payment method within 5 business days.
6. Exchanges:
Unfortunately, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
7. Damaged or defective products:
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund.
8. Contact us:
If you have any questions or concerns regarding our return policy, please contact our customer service at contact@mavamed.com.
Thank you for choosing mavamed. We appreciate your trust!